Company Policies

Security Policy

We have the best security available to protect your online orders.

GeoTrust is a world leader in online security and our site is protected by the GeoTrust SSL Premium Web Server Certificate.

Our server is located in a secure data center with access control and 128-bit encryption of your personal and credit card information to protect you.

International Orders

View our policies and information for International Orders by clicking here.

Privacy Policy

We respect your privacy.

Have you ever provided your information on a web site and then received junk email or mail from third parties? We respect your privacy and will not sell or provide your information to third parties or disseminate information about you other than as required by law.

Data & Image Policy

We provide data files with product information, availability and pricing available to our customers.  We make efforts to refresh this data on a daily basis throughout the business week but can not be held responsible for any errors or omissions.  We will not intentionally misrepresent the data.  Note that the full price or weight of a product may not be reflected in a spreadsheet or text file, but that there may be an accompanying attribute with additional price and/or weight contained in an attribute template separate from pricelists.  Many data feeds are provided at no additional cost to you.  Requests for extensive data feeds such as xml formats may require a setup fee.  Several standard data feeds are provided for you and available for download from our site via http access. 

You have permission to use graphics, specification (or cutsheets), data files, and/or html contained in the www.restaurantdealernetwork.com site for the purpose of selling products that you source or intend to source from RestaurantDealerNetwork.com or B&B Equipment & Supply, Inc.  You may not create links on your website to access the images or data on our website.  You may copy data (graphics, specification (or cutsheets), data files, and/or html) from our website and store it for access by the public on your webserver.  You are responsible for scrubbing data, images or html code to remove any reference to www.restaurantdealernetwork.com, our telephone number or those of our affiliates or customers.    If html product descriptions are used you are encouraged to customize the html for your own website and discouraged from using it exactly as provided to you.  You are responsible for maintaining the data, specification sheets, and images.  If you would like to contribute product html or recommend changes or corrections to any graphics, specification (or cutsheets), data files, and/or html you may do so at sales@restaurantdealernetwork.com

Availability Policy

We have over 25,000 items in stock and ready to ship the same day. We have more than 100,000 products that ship direct from the manufacturer or are placed on order from the manufacturer to our warehouse only after you order from us. For urgent items please contact customer service for an estimated availability date.

If your item is in stock, it will generally be shipped on the same day that you order, as long as the order is received by 3pm Eastern time. Orders placed after 3pm will be shipped on the next business day.

In the event that an item is unavailable for immediate shipping, you will be contacted prior to completion of the order, for confirmation.

The amount of time for your order to reach its destination depends on the shipping method selected by you during the checkout process. We utilize the UPS QuantumView shipment monitoring system. If we have your valid email address you should receive an email notification from UPS letting you know when they pick up the package, if there are any exceptions to a normal delivery along the way, and a confirmation email when your package has been delivered. If your ISP requires you to provide valid email addresses in order to receive email you may want to permit both sales@restaurantdealernetwork.com and quantumviewnotify@ups.com

Customer Instructions and Responsibilities for Freight Deliveries

1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket / bill of lading before the delivery person leaves. Refuse delivery of any items with damage. If damage is found after driver has left - customer is responsible for filing claim with freight carrier and we are unable to accept any liability.
2. Verify the number of packages delivered with the packing slip provided.
3. Unpack your order immediately and inspect for hidden or concealed damage.
4. Should any damage be discovered, retain the shipping carton and any inner packaging intact, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 3 business days.
5. If there is any damage (visible damage with item refused or concealed damage) then contact customer service at 423-586-5758 to advise of the damage. Please have your order number, shipping information and any available tracking number ready so we can assist in the process if possible.